A message from our Managing Director, Don Crellin

These are challenging times as Australia and the international community band together in the wake of the Coronavirus (COVID-19). We want to reassure you that our team at Resolve Finance are working closely with our lender partners to ensure your dream of home ownership is not impacted by the Coronavirus (COVID-19) situation.

‘Zero-contact’ video interviews are now underway

Many lenders – including Resolve Home Loans and Bluebay Home Loans – now allow mortgage brokers to conduct finance interviews via video using Skype, FaceTime and other video platforms. Combined with our paperless application process, this means your finance application can be managed by us, without the need for face-to-face meetings when necessary.

Otherwise, we’ll meet face-to-face with you. We’re ensuring that personal hygiene is our number one priority, and we’re pleased to share the extra precautionary measures we’re taking to help keep our customers and staff safe:

• Use of contact tracing apps are in place in our offices: SafeWA and Service Victoria
• Hand sanitisation stations and frequent wiping down of surfaces in our offices
• International travel has been banned and domestic travel is discouraged for staff

We appreciate your understanding that customers that we are meeting face-to-face may be asked to confirm whether they have returned from any international travel within the last 14 days or are showing any cold or flu like symptoms.

Interest rates are reduced again and are at record lows

The official cash rate continues to be held at a 0.10%. These record low interest rates are expected to stay around, meaning lower repayments, or the opportunity for you to focus on paying off your home loan faster.

Property market

Property markets certainly slumped during the peak of the COVID-19 lockdowns, and took an even greater hit in Victoria, but by all accounts markets are tracking back up and many leading economists are predicting them to grow, in line with pre-COVID-19 trends.

This is great news for those who have been waiting for a rebound in certain markets, but also an indication that market sentiment is rising, and prices could continue – so for those looking to get in, now could be a good time.

Experience to support you on your journey

Resolve Finance – as part of the ABN Group – has been supporting Australians, throughout the ups and downs of the market, on their path to home ownership for more than 20 years. We have also recently been named in Australia’s Top 10 Brokerage list by The Adviser, so you can rest assured your mortgage broker is well placed to help you achieve your dream of home ownership.

Our commitment to exceptional customer service remains unchanged, so please do not hesitate to contact us if you have any specific questions or concerns.