Gold Coast 2023
18 – 21 October
We can’t wait to welcome you to the Gold Coast in Queensland for Resolve Finance’s fourth annual franchise partner conference.
This year Growth and Balance will be the central themes for our conference. Speaking around these topics, you’ll hear from two impressive keynote speakers, Resolve and ABN executive, plus you’ll have the chance to share and learn from each other.
Annual awards will be presented and celebrated.
The event is open to all franchise partners, support staff and partners. For more information or questions about registering please email resolve@tribe-group.com.au.
Event Information
Agenda
Day 1 18 Oct 2023
Morning (FAC only)
Time
8.30am – 1.00pm
Franchise Advisory Group meeting
JW Marriot Gold Coast
Topic
Quarterly meeting
Afternoon
Time
From midday
Delegates, sponsors and partners arrive
Transfers from Coolangatta and Brisbane airports to JW Marriot, Gold Coast Resort & Spa
Topic
- Your specific transfer times will be confirmed closer to the event
Evening
Time
6.30pm – 10.30pm
Coach departs 6.30pm from hotel
Welcome dinner
La Luna Beach Club
Topic
- Dress: Cocktail
- Check out La Luna Beach Club
Time
From 10.30pm
Post-dinner drinks
To be announced
Topic
- Optional, all welcome
Day 2 19 Oct 2023
Morning Session - Tamborine Gallery, JW Marriot
Time
8.30am – 9.00am
Coffee and catch up
Outside the Tamborine Gallery
Topic
- Dress: business casual
- Doors open from 8.45am
Time
9.00am – 9.15am
Presenter
Don Crellin
Managing Director, Resolve Finance
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/03/Don-Crellin-min-150x150.png)
Topic
Welcome
Time
9.15am – 10.15am
Presenter
Andrew May
Chief Executive Officer, StriveStronger.com
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Speaker-Andrew-May-scaled-e1693989139342-150x150.jpg)
Topic
MatchFit and working smarter
Time
10.15am – 11.00am
Presenter
Eliza Owen
Head of Australian Research, CoreLogic Australia
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Speaker-Eliza-Owen-150x150.jpg)
Topic
Property market update
Time
11.00am – 11.30am
Morning tea
Served outside the Tamborine Gallery room
Time
11.30am – 12.15pm
Presenter
Andrew Roberts
Chief Executive Officer, ABN Group
![](https://www.resolvefinance.com.au/wp-content/uploads/2022/09/Andrew-Roberts-150x150.jpg)
Dale Alcock
Managing Director, ABN Group
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/10/speaker-dale-alcock-150x150.jpg)
Don Crellin
Managing Director, Resolve Finance
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/03/Don-Crellin-min-150x150.png)
Topic
On the couch: ABN Group and Resolve leadership Q&A
- Facilitated by Sandy Paravizzini
Time
12.15pm – 1.15pm
Presenter
Workshop 1
Break into your pre-allocated groups
Ross Hardcastle
LoanBook For Sale
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Ross_Hardcastle-150x150.jpg)
Kelli Ponting
The Marketing Lab
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Kelli_Ponting-150x150.jpg)
Richard Velliaris
Resolve Finance - Balcatta
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/03/Richard-Velliaris-Optimised-150x150.jpg)
Topic
- Business valuation with Ross Hardcastle
- Amplifying sponsorships and partnerships with Kelli Ponting
- Working smarter not harder with Richard Velliaris
Time
1.15pm – 2.00pm
Lunch
Buffet served outside the Tamborine Gallery
Afternoon Session - Tamborine Gallery, JW Marriot
Time
2.00pm – 2.55pm
Presenter
Workshop 2
Break into your pre-allocated groups
Ross Hardcastle
LoanBook For Sale
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Ross_Hardcastle-150x150.jpg)
Kelli Ponting
The Marketing Lab
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Kelli_Ponting-150x150.jpg)
Richard Velliaris
Resolve Finance - Balcatta
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/03/Richard-Velliaris-Optimised-150x150.jpg)
Topic
- Business valuation with Ross Hardcastle
- Amplifying sponsorships and partnerships with Kelli Ponting
- Working smarter not harder with Richard Velliaris
Time
2.55pm – 3.05pm
Afternoon tea
Served outside the Tamborine Gallery
Time
3.05pm – 4.00pm
Presenter
Workshop 3
Break into your pre-allocated groups
Ross Hardcastle
LoanBook For Sale
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Ross_Hardcastle-150x150.jpg)
Kelli Ponting
The Marketing Lab
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Kelli_Ponting-150x150.jpg)
Richard Velliaris
Resolve Finance - Balcatta
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/03/Richard-Velliaris-Optimised-150x150.jpg)
Topic
- Business valuation with Ross Hardcastle
- Amplifying sponsorships and partnerships with Kelli Ponting
- Working smarter not harder with Richard Velliaris
Time
4.00pm – 5.00pm
Presenter
Rachael Robertson
Leadership and Teamwork Speaker, Rachael Robertson Pty Ltd
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Speaker-Rachael-Robertson-150x150.jpg)
Topic
Keynote speaker
Time
5.00pm – 5.15pm
Presenter
Sandy Paravizzini
General Manager, Retail
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Sandy-Paravizzini-150x150.jpg)
Dale Alcock
Managing Director, ABN Group
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/10/speaker-dale-alcock-150x150.jpg)
Topic
Key take outs and wrap-up
Evening session
Time
6.30pm – 10.00pm
Awards dinner
Poolside at the JW Marriott Gold Coast
Topic
Dinner, awards and post-dinner drinks
- Dinner and awards will be held Poolside at the JW Marriot Gold Coast (outdoors)
- Post-dinner drinks in the main bar from 10.00pm
- Dress: cocktail with a touch of purple
Time
From 10.00pm
Post-dinner drinks
JW Marriott bar
Topic
Optional, all welcome
Day 3 20 Oct 2023
Morning
Time
Morning at leisure
Enjoy a local attraction or laze by the pool
Mid-morning - Binna Burra room
Time
10.30am – 11.30am
Presenter
Optional workshop 1
Meet the team who are responsible for building and maintaining some of Resolve’s most important referral partners, from ABN Group, to local and national land developers and different types of financial advisers. Hear their tips and ideas about how to make the most of ABN Group referral partners and how to build your own outside the group. Bring along your questions, challenges or issues and work with the team on how you can make the most of your partnerships.
Hugh Miller
Sales and Partnership Manager, WA
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/05/Hugh-1080x1080-150x150.jpg)
Chris Cummins
Sales and Partnership Manager, Vic
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/03/Chris-Cummins-Optimised-150x150.jpg)
Time
11.30am – 12.30pm
Presenter
Optional workshop 2
Taylar Stephens (Resolve Finance – South Melbourne) started with Resolve as a new to industry mortgage broker at the age of 21 and transitioned to become a franchise owner in 2019. He’s written more than $650 million in settlements across his employee and franchisee journey. His business now has eight staff, including two employee mortgage brokers who have recently joined. Join Taylar over a coffee where he’ll share tips, learnings, and insights from his experience of building his franchise business, time management, challenges he faced, lead generation, decision making and more.
Taylar Stephens
Resolve Finance - South Melbourne
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/03/Taylar-Stephens-Optimised-150x150.jpg)
Topic
Tips and tricks for building your business
**tea/coffee served in both sessions**
Afternoon
Time
1.30pm – 5.30pm
Sun, sand and sausages: afternoon barbeque and unwind
Southport Yacht Club
Topic
- Dress: casual (no singlets)
- Walk: enjoy a sunny stroll along Main Beach, we recommend leaving the hotel at 1:00pm
- Mini-bus: if you’d prefer a transfer, meet at 1.15pm in hotel lobby
Day 4 21 Oct 2023
Morning
Time
From 8.30am
Departure
Topic
- Transfers to Brisbane and Coolangatta airports commence from hotel
- Delegates will be contacted in advance to inform them what time their transfer will be
Get to know the speakers
Andrew May Chief Executive Officer, StriveStronger.com
Andrew May is recognised as one of the world’s leading Mental Skills Coaches, with clients including the Manly Sea Eagles, Tim Tszyu, elite athletes and sporting teams, CEOs, and organisations.
He is the host of the Performance Intelligence Podcast, a leading speaker, best-selling author, and a regular on ABC TV’s News Breakfast. Andrew is the founder and CEO of StriveStronger.com, a digital physical and psychological wellbeing consultancy and is on a mission to wake people up to a better way of living, working, and leading.
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Speaker-Andrew-May-scaled-e1693989139342-272x340.jpg)
Eliza Owen Head of Australian Research, CoreLogic Australia
As Head of Residential Research at CoreLogic Australia, Eliza Owen has a wealth of experience in property data analysis and reporting. She worked as an economist at Residex and spent several years as a research analyst before taking on the role of CoreLogic’s commercial real estate and construction analyst.
She specialises in descriptive and inferential data analysis, data visualisation and framing data trends with broader economic concepts.
Alongside her career in property data and research, Eliza is passionate about explaining economic concepts to broader audiences. She unpacked housing affordability on the TEDX stage, and has been a regular commentator for The Sydney Morning Herald, The Age, the ABC and commercial radio and television.
Eliza is also a popular keynote speaker, having presented to thousands in real estate, construction, banking and finance and property development, as well as consumer audiences.
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Speaker-Eliza-Owen-272x340.jpg)
Rachael Robertson Leadership and Teamwork Speaker, Rachael Robertson Pty Ltd
Rachael Robertson returned to Australia after 12 months in the Antarctic, where she successfully led the 58th Australian National Antarctic Research Expedition to Davis Station. She was only the second female to ever lead a team at the Station and one of the youngest ever leaders.
This leadership role is a truly unique experience. Antarctica in winter is totally inaccessible which means once the last ship leaves at the end of February, no one can leave the base under any circumstance (not even if you are dying) until the ship returns in November. it’s a 24 hour a day, every day of the year, leadership role.
Rachael was responsible for all aspects of life on the Station, from the safety and welfare of over 120 expeditioners in Summer, to the delivery of the Australian Government’s $30mn science program. In any circumstance, this would be a tough role, but for a female in a male dominated environment, it was also a very challenging one!
Prior to this Rachael held senior operational management roles for 16 years in a range of complex and challenging environments and now works in the field of leadership development sharing her experiences.
Since returning to Australia, Rachael has completed her MBA and written two best-selling books. The first, Leading on the Edge, is based on her year in Antarctica. In 2020 she released her second best-seller, Respect trumps Harmony which provides the tools to build resilient, high performing teams based on research and case studies collected over 15 years.
She is an international keynote speaker and has presented at over 1,500 conferences around the world.
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Speaker-Rachael-Robertson-272x340.jpg)
Sandy Paravizzini General Manager, Retail
Following the completion of a degree in Commerce and a successful Banking career with ANZ of over 17 years, Sandy joined Resolve Finance to establish the business in Victoria in 2011.
He has driven the growth of the Resolve business in the state through partnerships with residential builders and is focused on growing the team’s distribution network. Sandy brings fantastic relationships with key internal and external stakeholders, which has assisted in increasing the awareness of Resolve Finance’s strong capabilities in both the consumer and industry space.
Well-known and reputable within industry circles, Sandy Paravizzini is a knowledgeable source of all finance related information.
![](https://www.resolvefinance.com.au/wp-content/uploads/2023/09/Sandy-Paravizzini-272x340.jpg)
Don Crellin Managing Director, Resolve Finance
Over the past 10 years, Don has grown Resolve Finance into a successful and award winning mortgage broking business. For six years running, Resolve Finance has ranked in the top ten of The Adviser’s national Top 25 Brokerages poll – one of Australia’s most respected lists of mortgage brokers and has won numerous other industry awards. Since inception in 1997, Resolve has financed over 21,000 homes and now operates in WA and Victoria.
A wealth of knowledge and expertise that spans over three decades, Don Crellin is one of Western Australia’s leading financial minds.
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/03/Don-Crellin-min-272x340.png)
Andrew Roberts Chief Executive Officer, ABN Group
Andrew Roberts joined ABN Group in 2018. As Chief Executive Officer, he is responsible for overseeing the ABN Group’s operations and providing strategic direction for the Group’s more than 20 property, construction and finance companies.
Before joining ABN Group, Andrew was Executive Director at Gerard Marc & Co, a Sydney-based boutique consulting and advisory business. Prior to this, he worked at Arrium Limited as Managing Director and Chief Executive Officer where he was responsible for a portfolio of businesses including mining, steel manufacturing, steel distribution, recycling, infrastructure and mining consumables.
![](https://www.resolvefinance.com.au/wp-content/uploads/2022/09/Andrew-Roberts-272x340.jpg)
Dale Alcock Managing Director, ABN Group
Dale Alcock is a homegrown success story, from bricklayer to Australia’s leading home builder. His reputation has become synonymous with quality, excellence and distinction.
He commenced his career as an apprentice bricklayer in 1979 in the small Wheatbelt town of Kellerberrin. Under the direction of his father, Dale learned practical skills that would stay with him for life. But more importantly, he gained valuable tactical knowledge and experience that would shape his career and ultimately the future of Australia’s building industry.
Under the leadership of Dale as Managing Director, the ABN Group operates in Western Australia and Victoria and has built almost 70,000 homes across the two states. It is comprised of 20 companies with more than 1400 employees, approximately 100 apprentices and 1500 contractors.
![](https://www.resolvefinance.com.au/wp-content/uploads/2020/10/speaker-dale-alcock.jpg)
Logistics & need to know
Where’s the conference being held?
The JW Marriot, Gold Coast Resort & Spa, in Surfers Paradise, Queensland. Find out more about the hotel.
What are the conference workshops and which group am I in?
We have two sets of workshops.
The first set is on the Thursday, where you will attend three workshops within a pre-arranged group of like-minded business owners. These topics are:
- Business valuation with Ross Hardcastle (LoanBook For Sale)
- Amplifying sponsorships and partnerships with Kelli Ponting (The Marketing Lab)
- Working smarter not harder with Richard Velliaris (Resolve Finance – Balcatta)
We will confirm your group on the day.
On the Friday there will be two optional workshops which you can pre-register to attend. These are more informal sessions where you’re encouraged to bring questions and enjoy a casual chat and coffee with our resident experts. The sessions are:
- How to build great partnerships in our industry with Hugh Miller and Chris Cummins (Resolve Finance)
- Tips and tricks for building your business with Taylar Stephens (Resolve Finance – South Melbourne).
What is the dress code for the conference?
- Day 1: Welcome dinner – cocktail
- Day 2: Conference sessions – business casual
- Day 2: Awards dinner – cocktail with a touch of purple (note we’ll be dining outdoors)
- Day 3: Casual (no singlets)
Where are the functions being held?
- Welcome dinner at La Luna Beach Club, just a short drive from the hotel. Transfers will be arranged to transport you to and from the venue.
- Awards dinner will be Poolside (outdoors) at the JW Marriot, Gold Coast Resort & Spa
- Friday lunch will be at the Southport Yacht Club. You can take a leisurely stroll to the club from the hotel (allow 30 minutes) or join one of our transfers, which are provided to and from the venue.
How do I arrange transfers to and from the JW Marriot?
You will be contacted by Tribe Management, our Event Management company, to discuss your transfers to and from the JW Marriot, and return.
You are responsible for your own transfers to and from your home airport.
Which flights will transfers be organised for?
To Coolangatta | |||||
Melbourne to Coolangatta | |||||
VA0735 | 18 October | 10:10 | 11:15 | *Staff | |
JQ436 | 18 October | 10:30 | 11:30 | ||
QF0880 | 18 October | 11:00 | 12:05 | ||
To Brisbane |
|||||
Melbourne to Brisbane | |||||
QF616 | 18 October | 12:20 | 13:30 | ||
Perth to Brisbane | |||||
QF0934 | 18 October | 8:15 | 14:35 | *Staff | |
From Coolangatta |
|||||
Coolangatta to Melbourne | |||||
VA0374 | 21 October | 10:55 | 14:20 | *Staff | |
QF0881 | 21 October | 12:45 | 16:05 | ||
From Brisbane |
|||||
Brisbane to Perth | |||||
VA0466 | 21 October | 11:15 | 15:50 | *Staff | |
QF0937 | 21 October | 13:00 | 16:35 | ||
Brisbane to Melbourne | |||||
QF623 | 21 October | 13:15 | 16:40 | ||
VA328 | 21 October | 12:55 | 16:20 |
If your flights are at different times, you are responsible for your own transfers to/from the airport. You are welcome to contact Tribe directly to discuss the best transfer options.
Awards
Awards 2023
We look forward to presenting our annual awards to our winners on Thursday 19 October at our awards dinner at the JW Marriott.
Each year we present the following awards, listed here with our 2022 recipients.
Diversification award: Recognises the franchise partner who has financially contributed to and supported our internal business partners, including Resolve Home Loans, ABN Group Builders, Resolve Conveyancing, My Home Plan and Asset Finance. This award is weighted by product/ service usage.
- 2022 winner: Liam O’Donnell, Rockingham
Brand ambassador award: This is awarded to a franchise partner who demonstrates outstanding brand promotion throughout the year. The marketing team and management will choose the winner based on factors including: local area marketing investment; branded assets including cars and offices; sponsorship; social media and traditional media; contribution to community.
- 2022 winner: Niti Bhargava, Derrimut
Customer service award: measured by the number of 5-star Google reviews a franchise partner or loan writer received during the year (to Sept). Customer complaints will void eligibility.
- 2022 winner: Taylar Stephens, South Melbourne
Rising star award: (previously ‘Franchise emerging settlements’). Awarded to the franchise partner or loan writer who has achieved the highest settlement volume in the financial year. To be considered, the franchise partner or loan writer must have commenced on or after 1 July 2021. Those who have purchased a loan book are ineligible. Note award criteria has changed slightly since 2022 by extending out the eligibility criteria time frame to two years.*
- 2022 winner: Norm Roberts and Michele Jurak, Nedlands
Franchise appreciation award: Franchise partners are given the opportunity to vote for one Resolve Finance head office staff member who has gone above and beyond to support their business. Eligible staff are nominated by Resolve management. The FAC will decide the winner based on votes and written responses.
- 2022 winner: Anna Dunnett
Franchise settlements award: Recognises the top 10 franchise businesses based on their settlement volumes in FY23. Awards will be given to the top 3 businesses*
- 2022 winners: 1. South Melbourne, Taylar Stephens; 2. Balcatta, Richard Velliaris; 3. Floreat, Andrew and Maddison Thomas
Franchise partner of the year: This pinnacle award recognises a franchise partner for their contribution to the business, to the franchise community and to our customers.
- Gate opener: Settlement performance. Must have finished in top 50% of all franchisee settlements in FY23
- Satisfactory compliance conduct
- Nominated considerations: Examples of franchisee displaying cultural values, contribution back to growth of the business, local community engagement, peer support and customers support.
Nominated considerations are reviewed and determined by Don Crellin and Sandy Paravizzini.
- 2022 winner: Adam Brink, Caroline Springs
*Source: ResolveLink. Data is extracted one month before the awards ceremony, approx 2.5 months after the end of financial year. Award data will not align directly with monthly settlement reports provided throughout the year as monthly data is sourced on the fifth day of each month therefore, at that point in time, monthly reports may not capture all settlements from the previous month.
Our partners
Thank you to our conference partners
We look forward to welcoming our conference partners to the JW Marriott Gold Coast: Commonwealth Bank, Bankwest and Specialist Finance Group.
Not only do our partners support us throughout the year, but in particular they have enabled us to bring you some outstanding keynote speakers in 2023. We thank them for their support of our annual conference and for their ongoing support year after year.
Please join us in making our partners feel welcome through the formal and social events.